Frequently Asked Questions
Find answers to the questions we get asked most about our THC gummies, CBD and rare cannabinoids products, our company, and how to order and receive our products here.
Shipping & Returns
We ship our products nationally and internationally.
We ship all products to all 50 States - including our hemp-derived Delta-9-THC Gummies (THC + CBC Mood Gummies, THC + CBN Sleep Gummies, THC + THCV Uplift Gummies & THC + CBG Relief Gummies)
However, due to CBD and hemp regulations outside our control, we cannot ship THC Gummies outside of the United States.
We cannot ship any products to: Brazil, China, Hong Kong, Iceland, India, Iran, Israel, Japan, Malaysia, Palestinian Territories, Philippines, Russia, Singapore, Slovakia and the United Arab Emirates. Some individual products may have further restrictions.
In addition to the countries mentioned above, we cannot foresee the continually changing legal restrictions in all countries worldwide. Therefore, despite us shipping packages in good faith, customs in other countries may cause unforeseen delays. If your package is rejected by customs, we will refund you excluding the shipping charge.
Please familiarize yourself with the latest rules on CBD and hemp cannabinoids in your country before placing your order to avoid disappointment.
For shipments abroad, please note that your order will ship the next business day from the USA, but courier transit times are not guaranteed.
Typical Door to Door Transit Times
“Business Days” quoted below are weekdays, excluding national holidays:
- Expedited International – 4-6 business days
- Priority International – 7-11 business days
- 1st Class International – 10-20 business days
We offer free U.S. shipping on orders of $99 or more (before tax).
Please click the link below to see a map of our retailers. Be sure to contact them before travelling to visit them to make sure that they are open, and also are stocking the specific product you are looking for. Here's the link to the store locator.
Where do we ship from?
We have two shipping warehouses -
- For the lower 48 states - We ship out of Las Vegas. Orders received by 11am PST each business day will usually ship the same day.
- For Hawaii, Alaska, and International - We ship out of Hawaii. Orders received by 9am HST each business day will usually ship the same day.
Tracking your order
When you place an order, you receive a confirmation email.
The same or next business day (according to the cut-off deadlines above), you will receive a second email with a tracking link in the afternoon when we pack your order.
You will also receive a third email when it's been delivered.
- Can't open the tracking link? Some email browsers have security settings that do not allow you to open links - instead you can simply copy and paste the actual tracking number into the Google search bar and it will open a link to allow you to search for the package on the courier's page.
- Tracking email didn't arrive? Please check your spam folder the next business day after you placed your order. Can't find it? Please contact us.
- No estimated date showing on the courier's page? The couriers will pickup the orders the same day we pack your order, but sometimes their systems can take 24 hours to update with an estimated arrival date. Please keep checking.
How long will it take?
We will ship your order quickly but we are not in control of the mail system and can't guarantee the timelines they quote. Sometimes unfortunately delays happen which are out of our control. Remember that "business days" as quoted by the couriers generally means "weekdays, excluding holidays" but occasionally includes Saturday depending on your local delivery. Therefore 5-8 business days means 1-1.5 weeks.
- Ground shipping - typically this option takes 5-8 business days (1-1.5 weeks) and is usually shipped by DHL who then hands it to USPS to do the final delivery.
- USPS - typically this option takes 3-5 business days (up to 1 week).
- Expedited - typically this option takes 2-3 business days and is either UPS or FedEx.
- International - there is more variability here depending on where it's shipping. Please see the shipping options presented, and remember that sometimes orders can get delayed in customs and/or may require local tax or duty to be paid on your end to pickup the order. We can not control this unfortunately.
Order says delivered but can't find it?
If your tracking info says your item was delivered but you have not received it, please check with your neighbors/landlord/anywhere it may be. Sometimes the courier will deliver it accidentally to your neighbor and it shows up 3-4 days later. If you cannot find it, please contact us and we will help you locate it.
Click the link below. Log into your account. Click on subscriptions. Then, choose your option:
Actions: Cancel, Change Address or Change Payment.
Or Click “Change Cycle” if you would like to receive your product/s more or less often. (Options are every 2 weeks, monthly, every 6 weeks or every 2 months.
Thank you for your interest in Rare Cannabinoid Company products. Please fill out our wholesale registration form so we can get to know you better. Click here for the wholesale registration link.
We are an American company based in the 50th state of Hawaii. We ship daily to all 50 states from warehouses in Hawaii and on the U.S. Mainland. All orders placed by 11am Hawaii time on weekdays will ship the same day, otherwise they'll ship the next business day. (11am Hawaii time is 1 or 2pm Pacific / 4 or 5pm ET depending on the time of year as we do not change our clocks in Hawaii.)
There are several ways to get discounts on our products.
We often announce discounts in our newsletter and on our website.
You can also sign up for an auto-ship subscription you'll automatically receive a 15% discount. You can cancel any time.
Click here to visit our subscription page.
Damage due to shipping: All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouses. Upon delivery of your order, please check your product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please email firstname.lastname@example.org and provide detailed information for any damaged product. We will send you a replacement product free of charge and will pay for the return of the damaged product.
Refunds and exchanges: Our return policy lasts 30 days from the day you receive your product. Unfortunately, we cannot offer a refund or exchange after 30 days. To be eligible for a return, your item must be unused, sealed and in the same condition you received it. To complete your return, please email email@example.com and provide a brief explanation of why the product is being returned and when it was purchased. Ship it and keep a record of proof of mailing (postmark date must be not more than 30 days after you received it). Please be aware that you will be responsible for any shipping charges incurred in the return. Once your return is received and found to be in its original condition, we will issue a refund or exchange for the value of the product. We cannot refund the original shipping fees (if any) paid on the order.
About CBD and Cannabinoids
CBD, short for cannabidiol, is a natural, organic compound found in the cannabis plant. To be legally sold in the USA outside dispensaries it must be sourced from hemp (cannabis plants containing less than 0.3% THC). Our Rare Hawaiian CBD Oil comes from hemp grown in Hawaii and nourished by mineral-rich red dirt and our year-round tropical climate. It is a full spectrum CBD oil, which means that it contains less than 0.3% THC. If you prefer a broad spectrum Hawaiian CBD oil (which means that THC has been removed to below lab detectable levels), we suggest you use our sister company Hawaiian Choice’s products.
Our extra high strength 3000mg CBD oil uses CBD from hemp grown on the mainland United States and THC is filtered to below lab detectable levels.
Rare or "Minor" Cannabinoids are compounds found in hemp, cannabis and other plants. Each is believed to interact with the human endocannabinoid system. CBD and THC are also cannabinoids, but unlike those two compounds, rare – or minor- cannabinoids naturally occur in very small quantities, traditionally accounting for only 0.01% to 10% of the total mass of the plant.
Until recently, it was impossible to extract enough of these rare cannabinoids to be able to sell them. Scientists believe there are dozens of rare cannabinoids, probably more than 100. As technology continues to advance, more rare cannabinoids will become available.
To learn more about the potential benefits of each rare cannabinoid, please visit our individual product pages for information read our blog.
Due to FDA regulations, we cannot make any claims that CBD or rare cannabinoids can prevent, diagnose, mitigate, treat or cure serious diseases.
For personalized advice, we have a list of independent Cannabinoid Health Advisors.
The National Center for Biotechnology Information (NBCI) also has a wealth of scientific research. You can search for your condition and CBD, CBN, CBC, CBG, CBDA, THCV, CBDV, Delta-8-THC, or specific terpenes, and will often find published medical studies.
Project CBD is a nonprofit dedicated to publicizing research into the medical uses of cannabidiol.
The endocannabinoid system, discovered in 1992, is a network of receptors around the body that helps to keep our bodies in balance - or in a state of homeostasis. It is believed to have a huge effect on our overall health and wellbeing.
The body naturally produces endocannabinoids, the goal of which are to maintain the body’s homeostasis. Research suggest that CBD and rare cannabinoids work synergistically with this system to help maintain our natural balance.
Full spectrum oil is a rich, whole plant extract which contains diverse and vibrant cannabinoids and terpenes, each of which has its unique profile and benefits. This rich balance encourages the “entourage effect,” which allows them to be combined in a way that is greater than the sum of their individual parts. Our Rare Hawaiian CBD is a full spectrum CBD oil extracted from hemp grown in Hawaii.
An isolate starts with the hemp plant, but is extracted to contain only that specific cannabinoid, and does not contain the plant’s other compounds. Our Single Extracts are also known as isolates. We suggest using them in combination with our full spectrum CBD oil or a full or broad spectrum CBD or THC oil of your choice to reap the rewards of the entourage effect. By using an isolate, you can control how much of that rare cannabinoid you receive and can take it in much higher doses than would ever occur naturally in a full or broad spectrum oil.
A broad spectrum oil is one in which a particular cannabinoid has been filtered out (in most cases THC) preserving the integrity of the rest of the plant’s compounds. If you would like to receive the benefits of the entourage effect but do not want to have any traces of THC in your CBD oil, we suggest you use our sister company Hawaiian Choice’s products. All Hawaiian Choice products contain broad spectrum CBD that has had THC filtered to undetectable levels. These products can be shipped to and made available in places with very strict THC laws, such as Japan, but please check your local laws if you have any concerns.
Yes, all Rare Cannabinoid Company products are produced in a cGMP facility. cGMP refers to the current Good Manufacturing Practice regulations enforced by the U.S. Food and Drug Administration (FDA).
cGMP is the main regulatory standard for ensuring the quality of pharmaceutical medicines. Although our products are not pharmaceutical drugs, this regulation ensures that each batch of every product meets the highest quality standards and consumers can be assured that they are safe. cGMPs provide systems that assure proper design, monitoring and control of manufacturing processes and facilities. Adherence to the cGMP regulations assures customers of the identity, strength, quality and purity of products.
cGMPs are important because a consumer cannot usually detect (through smell, touch, sight or taste) if a CBD or rare cannabinoid product is safe. It is therefore important that, in addition to independent lab testing, that they are manufactured in facilities that are in good condition, equipment that is properly maintained and calibrated, employees who are qualified and fully trained, and processes that are reliable and reproducible. This certification ensures all of those quality controls.
No, we are a manufacturer of products containing rare cannabinoids and CBD. This means that we do not farm hemp or cannabis ourselves but procure the very best ingredients to create our products.
We source our rich, full spectrum CBD from hemp grown in Hawaii.
We source our rare cannabinoids from multiple premium, trusted sources so that we can be sure to get the very best products using the latest techniques and technology.
All products derived from hemp are produced in a manner consistent with the 2018 USA Farm Bill.
Our carrier oil is certified organic MCT coconut oil and all flavorings and colors are organic or natural.
For full peace of mind regarding the contents of our products, please see our lab report page for third-party reports.
You can find independent lab test results for each batch of every product here.
Results are also shown on every product page.
This is the name given to the complex synergistic relationship between the hundreds of compounds found in the hemp plant, including cannabinoids, terpenes and flavonoids and essential fatty acids. By preserving the rich natural balance of the plant’s compounds, the full and broad spectrum oils allow them to be combined in a way that is greater than the sum of their individual parts.
CBD and most rare cannabinoids are not psychoactive, which means they will not get you high.
CBN and THCV have been reported to be intoxicating at very high levels, however the amounts reported far exceed the doses we recommend taking.
Although all of our products contain less than 0.3% THC, our THC Gummies may be intoxicating. Do not drive or operate machinery when consuming THC Gummies.
It would be unlikely to fail a drug test, but it is possible and we cannot guarantee that you will pass a drug test. This is why:
Our single extracts of rare cannabinoids and CBD, and our broad spectrum CBD oils contain Zero THC (which means psychoactive THC was filtered to below lab detectable levels on our third-party lab test reports) and our full spectrum CBD oil and full spectrum blends (including our THC Gummies) contain less than 0.3% THC (the legal limit for hemp-derived products in the USA). You can download batch reports here.
Drug tests are looking for THC. However, given the different types of tests and their varied sensitivity and accuracy, there is the chance that they could accidentally pick up a trace amount of CBD or mistaken another rare cannabinoid for THC.
We would therefore recommend that if you need to be drug tested that you either discuss your options with your employer (or whoever is requiring the test) or refrain from taking cannabinoids.
THC stands for delta-9-tetrahydrocannabinol, and it is the primary psychoactive compound found in cannabis and hemp plants. It is responsible for the "high" or altered state of consciousness that people experience when they use cannabis. THC interacts with specific receptors in the brain and central nervous system, known as cannabinoid receptors, which are part of the endocannabinoid system.
THC also shows promise for relieving temporary discomfort and increasing relaxation and supporting healthy appetite.
Click a link to learn more or shop:
Delta-8-tetrahydrocannabinol, often referred to as delta-8-THC or simply delta-8, is a naturally occurring but less common cannabinoid found in the cannabis plant. It is structurally similar to delta-9-tetrahydrocannabinol (THC), which is the most well-known and abundant psychoactive compound in cannabis. However, there are some key differences between the two:
Psychoactive effects: Delta-8-THC is psychoactive, meaning it can alter one's mental state and produce a mild "high," but it is generally considered to be less potent in this regard compared to delta-9-THC.
Legality: The legal status of delta-8-THC varies by jurisdiction. In some places, it falls into a legal gray area, while in others, it is explicitly banned or regulated. Laws surrounding delta-8-THC can change, so it's essential to check local regulations and consult with legal authorities to understand its status in your area.
Source: Delta-8-THC can be derived from both cannabis and hemp plants, though it is typically found in lower concentrations than delta-9-THC. Most delta-8-THC products are manufactured by converting CBD (cannabidiol) from hemp into delta-8-THC through a chemical process. It is this conversion that can make delta-8 illegal in some areas and may also carry health risks.
Click these links for more information:
CBC stands for cannabichromene, which is one of the many cannabinoids found in the cannabis plant. While CBC oil is not as well-known or as abundant as THC (tetrahydrocannabinol) or CBD (cannabidiol), it plays a significant role in the overall profile of cannabis compounds and has been the subject of some scientific research.
CBC oil is primarily known for supporting a healthy mood and healthy skin.
Learn more about CBC oil.
CBG stands for cannabigerol, which is one of the many cannabinoids found in the cannabis plant. Like other cannabinoids, CBG interacts with the endocannabinoid system (ECS) in the human body. CBG oil is sometimes referred to as the "parent" cannabinoid because it is a precursor to other major cannabinoids like THC (tetrahydrocannabinol) and CBD (cannabidiol) in the cannabis plant.
Here are some key points about cannabigerol (CBG):
Non-Psychoactive: CBG is non-psychoactive, meaning it does not produce the intoxicating effects.
CBG may relieve soreness and discomfort after exercise while promoting calm.
Low Concentrations in Most Cannabis Strains: CBG oil is typically found in low concentrations in mature cannabis plants. As the plant matures, CBG is converted into other cannabinoids like THC and CBD through enzymatic processes. As a result, strains bred to have higher CBG content are relatively rare.
Synergistic Effects: Some researchers believe that cannabinoids like CBG may exhibit synergistic effects when combined with other cannabinoids and terpenes present in the cannabis plant. This idea is often referred to as the "entourage effect."
See these links for more information and to shop:
CBDV stands for cannabidivarin, which is a naturally occurring cannabinoid found in the cannabis plant. Like other cannabinoids, CBDV interacts with the endocannabinoid system (ECS) in the human body and has garnered interest for its potential properties. It is structurally related to CBD (cannabidiol) and shares some similarities in terms of its potential effects.
Here are some key points about cannabidivarin (CBDV):
Non-Psychoactive: CBDV is non-psychoactive, meaning it does not produce the intoxicating effects or "high" associated with THC (tetrahydrocannabinol). This makes it a suitable option for those seeking potential benefits without the psychotropic side effects.
CBDV has been found to promote healthy sociability and may ease irritability while easing discomfort after exercise.
Variability in Cannabis Strains: The concentration of CBDV in cannabis plants can vary depending on the specific strain or variety. Some cannabis strains naturally contain higher levels of CBDV than others.
Synergistic Effects: Similar to other cannabinoids, CBDV may exhibit synergistic effects when combined with other cannabinoids and terpenes present in the cannabis plant. This concept is often referred to as the "entourage effect," where the various compounds in cannabis work together to enhance their potential benefits.
Click the following link for more information on CBDV and to shop for CBDV oil.
- Buy CBDV oil
CBN stands for cannabinol, which is a naturally occurring cannabinoid found in the cannabis and hemp plant. Here are some key points about cannabinol (CBN oil):
Formation: CBN is not directly produced by the cannabis plant but is instead a result of the degradation of another cannabinoid, THC (tetrahydrocannabinol). When THC is exposed to air, heat, or light over time, it undergoes a chemical conversion and breaks down into CBN. This is why older or improperly stored cannabis may have higher CBN levels.
Mild Psychoactive Effects: CBN is mildly psychoactive when taken in very high doses, but its intoxicating effects are much weaker than THC. Instead of producing a "high" feel, it usually produces feelings of relaxation sleepiness.
Potential benefits: CBN oils and gummies may promote relaxation and restful sleep and relieve discomfort after exercise.
- Limited Availability: CBN is typically found in relatively low concentrations in fresh cannabis flowers, and its levels increase as cannabis ages. As a result, specific CBN-rich strains or products are less common than strains high in THC or CBD.
Click a link to learn more about CBN or shop for CBN oils and CBN gummies for sleep.
THCV stands for tetrahydrocannabivarin, which is a naturally occurring cannabinoid found in hemp and cannabis plants.
THCV vs THC: THCV is structurally similar to THC (tetrahydrocannabinol), the primary psychoactive compound in cannabis, but it has different effects and properties. Here are some THCV effects and THCV benefits:
Here are some key points about tetrahydrocannabivarin (THCV):
Psychoactive Effects: THCV is generally not considered psychoactive, and its effects are typically described as different from those of THC. THCV is often associated with more energetic and uplifting effects. Some users report increased focus and alertness when consuming THCV-rich strains.
Potential to curb the munchies: One characteristics of THCV is that people say it staves off the munchies.
Variability in Cannabis Strains: The concentration of THCV in cannabis plants can vary significantly depending on the specific strain or variety. Some strains are naturally higher in THCV, while it is found in lower levels in others. Overall, the amount of THCV found naturally is extremely low, even in African landrace sativas and THCV strains such as Durban Poison.
Limited Availability: Strains high in THCV are less common than those high in THC or CBD. However, as interest in specific cannabinoid profiles grows, more THCV-rich strains and products may become available.
- Rare Cannabinoid Company was the first to create a pure THCV oil tincture, THCV CBD oil blend, and offers the strongest THCV gummies on the market.