Returns, Refunds and Exchanges Policy
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contains cannabinoids. Our products are manufactured in facilities registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
People decide to consume cannabinoids for a myriad of reasons. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Whilst we may provide links to independent advisors and studies, we make no guarantees or endorsements of such information or their advice.
For this reason, we cannot guarantee any consumer’s individual effect or satisfaction and can only guarantee only that what we say is in the bottle, is in the bottle. We make our products from extracts, so it is expected that there will be minor variations in diluted potency (+/- 10%) from the cannabinoid potency printed on our packaging. The final indication of your product cannabinoid potency can be examined in our published Certificates of Authenticity (CoA) for each batch of product that we make. Even this may be also subject to some variability between laboratories and occasionally within each laboratory’s own tests.
Therefore, we can only accept returns of unopened bottles (in the original packaging with the original shrink or tamper evident seal intact and in the same condition that you received it) when mailed back to us, post marked within calendar 30 days of the date of delivery. We cannot refund the original shipping fees (if any) paid on the order.
Please note: There are no returns or exchanges on Final Sale items.
Damage due to freight or shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description and photos of the damages to the product.
To arrange for a return, please contact Customer Service at the contact details below for specific returns instructions and authorization. To complete your return, please provide a brief explanation of why the product is being returned and when it was purchased. Ship it and keep a record of proof of mailing and postmark. Please be aware that you will be responsible for any loss of the package and shipping charges. Once your return is received and found to be in its original condition, we will issue a refund to the original method of payment.
Contact Rare Cannabinoid Company at: